Club Membership FAQs

• + How do I purchase Club Membership?

  Please visit tickets.gloucesterrugby.co.uk to purchase your Club Membership.

  If you have yet to log in to your ticket account since we changed provider (July 2021), please select recover your password and follow the instructions to access your account. 

• + I am already a 2021-22 Club Member, will my membership automatically renew?

  No. We do require you to renew your membership if you would like to continue your membership into the 2022-23 season. 

  Make sure you renew before 11 March 2022 to save your seat and benefit from the early booker discount. 

• + I have credit on my account, can I use this towards my 2022-23 purchase?

  Yes, the credit on your account will be valid until June 2023 so we strongly recommend you use this credit towards your 2022-23 Club Membership purchase. 

  Simply select use my balance at check out.

• + How can I pay for my Club Membership?

  Club Membership can be purchased by credit or debit card and cheque.

  We recommend buying early and taking advantage of our interest free Direct Debit scheme. The last opportunity to sign up for an interest free Direct Debit is in July (based on a season commencing in September). The earlier join, the more months you can spread your payments over. 

  Join before 11 March 2022 for the early booker discount. 

• + What category ticket should I purchase?

  • Adult | Supporters aged 26 - 64 after September 1 of the new season.
  • 65 + (Concession) | Supporters aged 65 and over after September 1 of the new season.
  • Students | Supporters aged 25 and over who hold a student ID valid on September 1 of the new season.
  • 18-25 | Supporters aged between 18 and 25 years old after September 1 of the new season.
  • Juniors | Supporters aged between 6 and 17 years old after September 1 of the new season.
  • Infants | Supporters aged between 0-5 years old after September 1 of the new season. Please note, Infants must be accompanied by an adult. Children under the aged 5 and under are allowed free entry but must sit on the knee of the accompanying adult. We do not advise taking infants or babies into the standing areas of the stadium.

• + I need to reset my password for my ticket account

  Please CLICK HERE and select recover password. 

• + I am applying for a concession ticket; what proof of status is required?

  If applying for a 65+ or 18-25 Club Membership, a copy of your birth certificate or passport is required. If applying for a Student Club Membership, a copy of the valid student ID or a letter of acceptance from your Education Provider.

  Concession ID includes:

  Blue light card, NHS ID, military's ID, and defence discount card

• + What does my Club Membership include?

  Purchasing a Club Membership allows you entry into Kingsholm for all home Gallagher Premiership League games, any Premiership Rugby Cup, any European Champions Cup pool stage games and any A-League games.

  All games played in the knock-out stages of each competition are not included.

• + Do you have disabled Club Memberships available?

  Yes, please contact the Customer Service Team on 01452 872289.

• + How will I know if my Club Membership purchase has been successful?

  After purchasing your Club Membership, you will receive a confirmation email to the email address on your customer account.

  Please ensure that your email address is correct and that you are opted in to Club News so you don't miss any important information. 

• + When will I receive my Club Membership?

  New for the 2022-23 season, we will send your pin badge one month after your Club Membership purchase. Your eTicket will be issued one month after your Club Membership purchase.

• + Can I change the name on my existing Club Membership?

  Yes, please provide a letter of confirmation signed by both parties and amend the contact details for the new Club Membership holder.

• + Can I relocate or upgrade my existing Club Membership?

  Yes, you can move or upgrade your ticket location with the Customer Experience team up to 3 times per season subject to availability. Once the Club Membership has been relocated or upgraded 3 times, the Customer Experience team reserve the right to refuse further relocations or upgrade.

• + What is the difference in Memberships?

  The main difference in memberships is the location of the ticket. • Malvern Tyres Premium Seats – Seats in the main grandstand which runs along-side the pitch • Stowford Press – Seating behind the goal • The Compeed Shed – Standing along-side the pitch • Speedy Skips Stand Terrace – Standing behind the goal

• + How do I buy a Junior Club Membership?

  You will need to set up an account with the junior member’s information and include their DOB. This will then automatically apply the correct age category to the ticket and price.

• + When will Club Membership go on sale?

  Club Memberships will go on sale in December each year.

• + How do I download my Membership?

  Log in to your account on your mobile device or desktop if you want to print.

  This will automatically bring you to ‘My Homepage’. In the top left-hand corner, you can expand the menu.

  Once you have expanded the menu, underneath Tickets, there is a section titled Memberships – click this.

  On the next screen you will see 2022-23 Club Membership. To the bottom right, there is a field ‘See details’ – Click this.

  On the next page you can see the option for mobile ticket or printable ticket.

• + Is there any seasonal or match day parking available?

  Seasonal parking and match-by-match parking for the 2021-22 season is now available to purchase through Gloucester Rugby’s parking partner, EST.

  Seasonal parking permits are available to purchase at Cathedral Vue for £128 per season, which equates to £8 per game. The permit will be valid for all regular season Gallagher Premiership, European Challenge Cup and Premiership Rugby Cup fixtures.

  Match-by-match parking can also be purchased for £10. 

  Car parks will be open from three hours before kick-off and will close two hours after the final whistle.

  https://gloucesterrugbyparking.co.uk/

   

• + Where can I find the 2022-23 Club Membership T&Cs?

  Please ensure that you read the 2022-23 Club Membership T&Cs before you purchase your 2022-23 Club Membership. Terms and Conditions can be found in the Privacy Policy and Terms & Conditions on the home page.

• + Can I purchase a membership for the 22-23 season in a different area to my 21-22 membership?

  Yes.  To select a different area, please go to https://tickets.gloucesterrugby.co.uk/selection/subscription?productId=101563538697 , select the area you would like and complete the purchasing process.  If the seat you would like it not available, it may be on reserve for a membership renewal.  We recommend you renew your existing seat to ensue you receive the early booker discount and check the website on the 22 March to see if the seat you would like to move to is available.  If it is available, please contact the customer experience team who will be able to arrange the transfer.  All available seats are visible on the ticket site

• + I keep getting an error when I select 12 month Direct Debit?

  Please check all the details on your tickets account, including full postal address, email address and contact number.  If any of these are missing, please add these and try again.  If you continue to have trouble please email the customer experience team with your contact number to request a call back.