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Ticket & Matchday FAQs

Please carefully read our frequently asked questions if you have a query about your ticket or your visit to Kingsholm Stadium. 

If your question is not answered here, please email our Customer Experience team and a member of the team will be happy to help. 

Step-by-step video to purchase tickets

Ticket and Matchday FAQs

  • + From what time can I collect my tickets on a match day?

    The ticket office opens 5 hours before kick-off (based on a 3pm kick off) and will remain open until half time for ticket collection.  The normal opening hours of our Customer Experience Department during the week is 8am to 6pm Monday to Friday.

  • + If I haven’t received my tickets, what should I do?

    Please log in to your ticket account and re-send your tickets. Please check your email address is correct. 

    If you have requested tickets by post, please visit the ticket office on arrival at Kingsholm Stadium with your order confirmation and your tickets can be printed for you.

  • + I haven’t received my confirmation email, what should I do?

    Please log in to the account used to purchase the ticket(s) and check the correct email address is registered. Here you can see your purchase history and view your order confirmation.

  • + Do I need a ticket for a baby?

    No. Children aged 5 and under are allowed free entry to Kingsholm Stadium but must sit on the knee of the accompanying adult. No ticket will be issued for juniors aged 5 and under.  If you would like them to have their own seat and they are under 6, you must purchase a junior ticket. We do not advise taking babies or infants into the standing areas of the stadium.

  • + I have bought a ticket that needs to be collected at the Stadium on Match Day? Where should I collect – the Ticket Office or the Ticket Collection Booth?

    You can collect your tickets from the Ticket Collection Booth which is located to the left of the Ticket Office in the main car park at Kingsholm. Please leave yourself plenty of time as it gets very busy.  If tickets were ordered for postal delivery but have not arrived please go directly to the Ticket Office with your order confirmation and we will re-print your tickets.

  • + How do I purchase hospitality?

    Please email [email protected] and a member of the team will be happy to help.

  • + What time is the Ticket Office open?

    The Ticket Office is open Monday to Friday 8am - 6pm. 

    For weekend fixtures with a prior to 5pm kick off the Ticket Office will open at 9am until the start of the second half.

    For weekend fixtures with a post 5pm kick off the Ticket Office will open 5 hours before kick off until the start of the second half. 

  • + What time does the Ticket Collection Booth open on Match Day

    The Collection Booth will open 2 hours before kick off until the start of the second half. If the Collection Booth is closed, ticket collection can be made at the Ticket Office.
  • + What time does the Park and Ride open and close?

    The Park and Ride is currently not in operation due to Covid restrictions.
  • + What is the address of the Park and Ride and how much does it cost?

    EDF Energy Car Park at Barnwood postcode GL4 3RS. The cost is £2.50 per person. Please note - the park and ride is currently not in operation due to Covid restrictions.
  • + Is there parking at the stadium?

    Unfortunately, there is no parking at Kingsholm Stadium. There are a number of NCP Car Parks within walking distance to the stadium. The Stadium Post Code is GL1 3AX.
  • + Is there disabled parking at the stadium?

    No, all parking is allocated on a seasonal basis. Disabled supporters are welcome to use the drop off point at the front of the stadium but their vehicle will have to be moved and parked elsewhere.
  • + Is there a bike shed at the stadium?

    Yes, there is a bike shed located in the car park at Kingsholm Stadium. Spaces cannot be reserved and it is operated on a first come first served basis.
  • + Am I allowed to bring my camera into the stadium?

    Cameras can be used in the stadium as long as the lens is not detachable and the photos are not used for commercial purposes.
  • + I am disabled, how do I access the stadium?

    Disabled access is via Gate 2A at the front of the stadium (Kingsholm Road end). We also have accessible ramps outside our reception area in the event of access being required into reception or hospitality areas.
  • + Can I bring a pram or buggy to the match? Is there somewhere to store them?

    We strongly discourage you to bring prams into the stadium as unfortunately there is no storage facilities.
  • + Can I bring my guide dog into the stadium?

    Yes. Please let our Customer Experience team know you are coming to the game with your guide dog.