GLOUCESTER'S managing director Ken Nottage has hailed the record breaking launch of the new C&G Grandstand at Kingsholm - and has pledged to rectify early teething problems.
Gloucester's 29-7 Guinness Premiership victory over Worcester on Saturday was watched by a record Kingsholm crowd just shy of 16,000, the ticket office, new club shop and bar facilities all reported record sales as Dean Ryan's side consolidated their position at the head of the table.
"I don't think it is possible to overplay just how much work went into making Saturday's occasion a success - to deliver an event of that magnitude was a huge testament to the efforts made by everyone at the club.
"A record crowd really says everything you need to know about the excitement, feeling and anticipation with which we have started the season - and to win under those circumstances was perfect.
"We are obviously aware of certain logistical and seating issues and we are working immediately to rectify them but I would be very disappointed if that detracted from our stand opening and victory."
Nottage added that a few seats broke in the C&G Stand during the game on Saturday and revealed all the seats will be rectified and thoroughly checked ahead of Gloucester's Guinness Premiership match against Sale Sharks on Saturday, October 13.
"Understandably, we are taking this issue very seriously and all the seats will be re-tested and examined before our next game," he said. "We know exactly where in the stand the problems occurred and as a result the club and the contractors will be offering season ticket holders a refund based on their season ticket package and a free ticket to our EDF Energy Cup match against Newcastle.
"Supporters who purchased a seat on a match by match basis will also receive a full refund and a free ticket to the EDF game. We don't want these very unfortunate cases to detract from what we are trying to achieve.
"Our supporter care and the importance of a fantastic Kingsholm experience to home and away fans are vital to us and that is why we are offering this refund to people affected - it is the least we can do - and hope it goes someway to rectifying the problems encountered at the weekend."
Anna Mitchell, Gloucester's ticket officer manager, added: "Our staff have never experienced such a busy matchday, particularly after the new ticket office only became active that morning.
"We sold close to 1,000 tickets on the day of the game - the excitement generated by the C&G stand has really grabbed the imagination of the supporters and although it was hard work, very rewarding."
The new club shop also reported record first day takings, while Rob Mewes, Gloucester's bar manager also reported bumper sales.
"I have never experienced anything like it - and we have some massive games at Kingsholm in recent years. The bars were packed before and after the game - the atmosphere was electric. It was great for the club."
For further information, please contact the ticket office, based by the Shed bar, on 0871 871 8781 (option 2).
Gloucester look to build upon the local derby win over Bath last weekend with Harlequins the visitors to Kingsholm on Saturday (kick off 3pm). Director of Rugby David Humphreys is expecting a close game with the two teams well matched, although it may not be a 78 point thriller like the last time the two teams met.
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Speaking after the 15-11 win over Bath at the Rec on Friday evening, David Humphreys heaped praise on his players, pointing out how they had bounced back after last week's tough defeat to overcome a rough start before controlling the game and earning the win.
Gloucester Rugby hooker Richard Hibbard spoke to the local media this week as the Cherry and Whites prepare to face Bath Rugby in the Aviva Premiership. The Welshman is ready to bounce back at The Rec.
Speaking to the local media about the local derby against Bath at the Rec on Friday evening, Director of Rugby David Humphreys acknowledged that it will be a tough encounter but hugely exciting at the same time and one the squad are looking forward to.
A visibly disappointed Billy Twelvetrees admitted that it was a very sombre Gloucester dressing room as a last minute try and conversion condemned the Cherry and Whites to an 18-19 defeat against Leicester Tigers on Saturday.
A disappointed Tom Savage told GRTV, after the 18-19 defeat at home to the Leicester Tigers, that the whole Gloucester team had put in a fantastic effort, but just couldn't find the extra one or two percent necessary to put away a top side.
Speaking after the narrow loss to Leicester Tigers on Saturday afternoon, David Humphreys says despite there being a lot of good in Gloucester's performance, he rued the failure to close the game out, as well as thanking the home support
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Gloucester Rugby make just the one change to the starting line up that won at Bath last Friday evening, flanker Matt Kvesic restored to the starting XV as the Cherry and Whites welcome Harlequins to Kingsholm in the Aviva Premiership on Saturday (kick off 3pm).
The Early Bird deadline for ticket purchases for the Aviva Premiership fixture against Harlequins on Saturday will expire at 6:30pm on Thursday evening, with tickets already limited for one area of Kingsholm.