GLOUCESTER'S managing director Ken Nottage has hailed the record breaking launch of the new C&G Grandstand at Kingsholm - and has pledged to rectify early teething problems.
Gloucester's 29-7 Guinness Premiership victory over Worcester on Saturday was watched by a record Kingsholm crowd just shy of 16,000, the ticket office, new club shop and bar facilities all reported record sales as Dean Ryan's side consolidated their position at the head of the table.
"I don't think it is possible to overplay just how much work went into making Saturday's occasion a success - to deliver an event of that magnitude was a huge testament to the efforts made by everyone at the club.
"A record crowd really says everything you need to know about the excitement, feeling and anticipation with which we have started the season - and to win under those circumstances was perfect.
"We are obviously aware of certain logistical and seating issues and we are working immediately to rectify them but I would be very disappointed if that detracted from our stand opening and victory."
Nottage added that a few seats broke in the C&G Stand during the game on Saturday and revealed all the seats will be rectified and thoroughly checked ahead of Gloucester's Guinness Premiership match against Sale Sharks on Saturday, October 13.
"Understandably, we are taking this issue very seriously and all the seats will be re-tested and examined before our next game," he said. "We know exactly where in the stand the problems occurred and as a result the club and the contractors will be offering season ticket holders a refund based on their season ticket package and a free ticket to our EDF Energy Cup match against Newcastle.
"Supporters who purchased a seat on a match by match basis will also receive a full refund and a free ticket to the EDF game. We don't want these very unfortunate cases to detract from what we are trying to achieve.
"Our supporter care and the importance of a fantastic Kingsholm experience to home and away fans are vital to us and that is why we are offering this refund to people affected - it is the least we can do - and hope it goes someway to rectifying the problems encountered at the weekend."
Anna Mitchell, Gloucester's ticket officer manager, added: "Our staff have never experienced such a busy matchday, particularly after the new ticket office only became active that morning.
"We sold close to 1,000 tickets on the day of the game - the excitement generated by the C&G stand has really grabbed the imagination of the supporters and although it was hard work, very rewarding."
The new club shop also reported record first day takings, while Rob Mewes, Gloucester's bar manager also reported bumper sales.
"I have never experienced anything like it - and we have some massive games at Kingsholm in recent years. The bars were packed before and after the game - the atmosphere was electric. It was great for the club."
For further information, please contact the ticket office, based by the Shed bar, on 0871 871 8781 (option 2).
As Gloucester prepare for their 39th game of the season, against Bordeaux-Begles at Sixways on Sunday, David Humphreys told the local media that this week has been all about getting the players mentally and physically ready after a tough game against Connacht last Sunday.
Speaking to GRTV after the 40-32 victory over Connacht on Sunday, skipper Billy Twelvetrees explained that Gloucester had had to learn to be patient and cut out the errors to earn the win and progress to next weekend's final play-off against Bordeaux-Begles.
Jonny May's superb late score capped a thrilling 40-32 European play-off win over Connacht on Sunday. The winger spoke afterwards of his team's character and spirit as he looked ahead to one more week of rugby.
Speaking to GRTV this afternoon, Director of Rugby David Humphreys hailed the 'never say die' attitude of the team, after despite not being at their best, fighting back to take a 40-32 win after extra time over Connacht.
Jonny May continues on the wing on Sunday as Connacht come to town, and the England wing explains to the local media this week that he is delighted with his form and is looking forward to taking on Pat Lam's men.
Premiership Rugby have this morning confirmed the order of fixtures for the 2015/16 season, and Gloucester Rugby will start their campaign at Kingston Park, taking on Newcastle Falcons on Friday 16 October, 19:45.