GLOUCESTER'S managing director Ken Nottage has hailed the record breaking launch of the new C&G Grandstand at Kingsholm - and has pledged to rectify early teething problems.
Gloucester's 29-7 Guinness Premiership victory over Worcester on Saturday was watched by a record Kingsholm crowd just shy of 16,000, the ticket office, new club shop and bar facilities all reported record sales as Dean Ryan's side consolidated their position at the head of the table.
"I don't think it is possible to overplay just how much work went into making Saturday's occasion a success - to deliver an event of that magnitude was a huge testament to the efforts made by everyone at the club.
"A record crowd really says everything you need to know about the excitement, feeling and anticipation with which we have started the season - and to win under those circumstances was perfect.
"We are obviously aware of certain logistical and seating issues and we are working immediately to rectify them but I would be very disappointed if that detracted from our stand opening and victory."
Nottage added that a few seats broke in the C&G Stand during the game on Saturday and revealed all the seats will be rectified and thoroughly checked ahead of Gloucester's Guinness Premiership match against Sale Sharks on Saturday, October 13.
"Understandably, we are taking this issue very seriously and all the seats will be re-tested and examined before our next game," he said. "We know exactly where in the stand the problems occurred and as a result the club and the contractors will be offering season ticket holders a refund based on their season ticket package and a free ticket to our EDF Energy Cup match against Newcastle.
"Supporters who purchased a seat on a match by match basis will also receive a full refund and a free ticket to the EDF game. We don't want these very unfortunate cases to detract from what we are trying to achieve.
"Our supporter care and the importance of a fantastic Kingsholm experience to home and away fans are vital to us and that is why we are offering this refund to people affected - it is the least we can do - and hope it goes someway to rectifying the problems encountered at the weekend."
Anna Mitchell, Gloucester's ticket officer manager, added: "Our staff have never experienced such a busy matchday, particularly after the new ticket office only became active that morning.
"We sold close to 1,000 tickets on the day of the game - the excitement generated by the C&G stand has really grabbed the imagination of the supporters and although it was hard work, very rewarding."
The new club shop also reported record first day takings, while Rob Mewes, Gloucester's bar manager also reported bumper sales.
"I have never experienced anything like it - and we have some massive games at Kingsholm in recent years. The bars were packed before and after the game - the atmosphere was electric. It was great for the club."
For further information, please contact the ticket office, based by the Shed bar, on 0871 871 8781 (option 2).
Skipper Billy Twelvetrees told GRTV after the win in Brive that the game could have been a tough one to get up for, but that his Gloucester team mates did themselves proud on the night and got a big result.
Reflecting on the 31-20 victory in Brive on Thursday evening, Director of Rugby David Humphreys said that clinching a home European Rugby Challenge Cup quarter-final was the overall aim and duly achieved.
Gloucester may have already clinched a home European Rugby Challenge Cup quarter-final, but Director of Rugby David Humphreys wants his side to finish the pool stages on a winning note in Brive on Thursday evening.
Speaking after Saturday's win, James Hudson was happy to record a bonus-point win against a hugely physical Oyonnax side as Gloucester secured their passage into the European Rugby Challenge Cup Quarter Finals
Billy Burns was a try scorer on his first European start for Gloucester and, speaking after the game, admitted that it was good to get the five points although there are still things to work on before the trip to Brive.
Gloucester Rugby have added to their front row strength in depth for next season with the signings of Paul Doran-Jones, Paddy McAllister and Nicky Thomas from Harlequins, Aurillac and the Ospreys respectively.
Connacht's 30-20 win in La Rochelle on Saturday evening means that they are the third best placed runners up and will come to Kingsholm for the quarter-final of the European Rugby Challenge Cup in early April.