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In-Seat Delivery Trial - a new way to order your food and drinks!

In-Seat Delivery Trial - a new way to order your food and drinks!
As part of continuing enhancements to the Gloucester Rugby App, our Gallagher Premiership match against Exeter Chiefs on Friday 15 February (KO 7.45pm) marks the start of a 3-game In-Seat Delivery trial for food and drinks that we believe will enhance the match day experience at Kingsholm Stadium.

Gloucester Rugby have listened to supporter feedback on queues at Kingsholm Stadium and believe this solution will help to ease congestion at peak times, as well as help reduce people leaving & returning to their seats during a match. 

In-Seat Delivery is available throughout the Malvern Tyres and Stowford Press Stands but not available for 1873 balcony seats. 

How to use In-Seat Delivery:

  1. Make sure you have the have the latest update of the Gloucester Rugby App, and connect to the Superfast Kingsholm WiFi.

  2. Simply open the Gloucester Rugby App and select “In-Seat Delivery”.

  3. Populate your seat details which will bring up menu items from the nearest concessions.

  4. Select your food & beverage items, and the time you want it delivered. No deliveries will be made 15 minutes pre kick-off, at half time or post-match.

  5. Go to check out and make payment.


Please note that the system only has the capacity to accept orders for one fixture at any given time. For example, pre-orders for the Saracens game on 22 February cannot be accepted until the Exeter Chiefs fixture has been concluded.

Minimising Disruption:

Only online payments are accepted for “In-Seat Delivery”, all orders are well-packaged and orders are only fulfilled during natural breaks in play which we believe, with your cooperation, will eliminate ‘seat traffic’ and markedly improve the fan experience.

There’s no impact on our existing front-of-house operation, so we’re still able to serve the same number of people before kick-off and half time. Besides not having to queue, anyone ordering to their seat will help us to serve more efficiently between those times.

If you already know your seat details, in-seat delivery is available now for you to pre-order in advance, live or at scheduled times throughout the game. Check out the menu now on the Gloucester Rugby App In-Seat Delivery.  Make sure you have uploaded the latest update of the Gloucester Rugby App.

Please remember that this is a trial, so your understanding and feedback is welcome – please email [email protected] marking your email with Feedback “In-Seat Delivery”, which we will pass on to our partner SeatServe.
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