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Information for 21-22 Club Members ahead of Ealing Trailfinders clash

We are looking forward to welcoming our Club Members back to Kingsholm Stadium on Saturday (4 September) for our pre-season friendly v Ealing Trailfinders.

Following our email to members with instructions on how to complete their purchase and access their e-tickets, please see below further instructions to help those who are having difficulty.

When your 2021-22 Club Membership has been processed, you will be sent your ticket to our pre-season friendly against Ealing Trailfinders on Saturday 4 September, kick off 3pm. 

This will be issued as an e-ticket or print at home. Unfortunately, we are unable to load this match to your membership card should this be your preferred ticket type.

Accessing your Club Membership account

We have recently changed our ticket provider. If you have not yet accessed your online account, please CLICK HERE and select ‘recover your password’. Please follow these instructions to reset your password and gain access to your ticketing account. 

If you have a shared email address across multiple ticket accounts, unfortunately only one membership will have online access. If you would like to change an email address or link accounts to be able to access e-tickets for those accounts without online access, please email the customer service team who can assist you with this. 

Please make sure you are accessing the correct account, a number of our members have duplicate accounts with different emails on. You must select recover my password for the correct email address that is linked to your club membership.

 

I am a Club Member who opted to Buy Now Pay Later

Your credits explained

Your ticket account has now been credited with your missed match credits. 

If you have donated any of your missed match credits to the Gloucester Rugby Academy, these have been deducted and we would like to take this opportunity to thank you for your continued support. 

 Your credit balance can be viewed in the My Home Page menu. 

Complete your 2021-22 Club Membership purchase

Once you have successfully accessed your online account, please select open reservation details in the menu. 

Here you will see your Club Membership reservation. 

Please select ‘pay the reservation’ and proceed to checkout. Once at checkout, select ‘use my balance’ and assign your missed match credits to reduce the total owed. 

Once your missed match credits have been applied, the remaining balance will be available to pay. 

Unfortunately, with the change in ticket provider we are unable to re-load your existing membership cards to gain access to the stadium. 

We are working hard on becoming more sustainable and are excited to be able to offer you an e-ticket for your Club Membership allowing you to add your Club Membership to your phone wallet to gain access into Kingsholm Stadium. 

We encourage our members to support us in our bid to become more sustainable and opt for the e-ticket. However, if you are not in a position to use an e-ticket, access cards are available on request. 

Please select collection at checkout if this is your preferred option. 

 

I am a Club Member who started paying my Direct Debit earlier in the year

Your credits explained

Your ticket account has now been credited with your missed match credits AND the direct debit payments that you made in January and February. 

If you have donated any of your missed match credits to the Gloucester Rugby Academy, these have been deducted and we would like to take this opportunity to thank you for your continued support. 

Complete your 2021-22 Club Membership purchase

Once you have successfully accessed your online account, please select My Homepage. Here you will see a section titled 'Your Last Order'. 

Here you will see your Club Membership reservation. 

Please select see details, select your reservation and proceed to checkout. Once at checkout, select ‘use my balance’ and assign your missed match credits to reduce the total owed. 

Once your missed match credits have been applied, the remaining balance will be available to pay. Please complete the purchase. 

When we moved your Club Membership to the new ticket system, because you paid by Direct Debit this was imported as a completed sale. You will therefore see your membership in your online account. Your ticket, however, will not be activated until you complete the process detailed above and assign you missed match credits to your Club Membership reservation.  

Unfortunately, with the change in ticket provider we are unable to re-load your existing membership cards to gain access to the stadium. 

We are working hard on becoming more sustainable and are excited to be able to offer you an e-ticket for your Club Membership allowing you to add your Club Membership to your phone wallet to gain access into Kingsholm Stadium. 

We encourage our members to support us in our bid to become more sustainable and opt for the e-ticket. However, if you are not in a position to use an e-ticket and would prefer an access cards, they are available on request. 

Please complete THIS FORM to request an access card. 

I am a Club Member who is yet to renew my membership

Please recover your account follow the instructions above.

Once you have accessed your ticket account, you can select the Club Membership you would like.

We can’t wait to welcome you back to Kingsholm. For all other information about the Ealing Trailfinders match, please click here.

Our Customer Experience team are experiencing an extremely high number of enquiries at the moment, please only email if your query is regarding the game tomorrow, in order for us to help supporters with the most urgent queries.

Next Home Match
Kingsholm Stadium
Gloucester Rugby
Fri 24 Sep
KO 19:45
Leicester Tigers
Match starts in
05
Days
05
Hours
00
Mins
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